Sr. TPM, ServiceNow Previously Frinks.AI IIT Guwahati Hyderabad
I ship AI into how engineering work actually gets done.
At ServiceNow that means developer productivity: explainable story scores, LLM review and the SDLC loops around both. The product work is the bar: when a judgment is allowed to change the workflow, and what happens when the model is confidently wrong.
Selected work
A 0–5 AI score with explainable subscores for whether a story is actually ready to build. Replicated as Epic Quality. Now a leadership signal.
LLM code review in the human review path. Direction and evaluation framework: 5% false positives or the tool does not get to sit in review.
Flagship visual-inspection AI. MVP in 1.5 months, 50% faster time-to-market, launch through compliance. Inspection only works if false rejects and escaped defects are treated as product.