Sr. Technical Product Manager
Resume
Seven years across software engineering and product. Focus: AI-powered developer productivity, enterprise platforms, SDLC governance and explainable evaluation systems.
vishalsingh.iitghy@gmail.com
LinkedIn
PDF
ServiceNow
Sr. Technical Product Manager
Hyderabad · Nov 2025 – present
- Shipped Story Quality: 0-to-5 story scoring using AI with explainable subscores. The core was replicated into a sibling Epic Quality feature, now spanning 48 portfolios org-wide and used by GVP leadership to gauge requirement quality.
- Cut open P1/P2 code-quality production issues from 250 to 10 with zero critical SLA breaches, via a 750-finding, 10-stack root-cause analysis.
- Took eight SDLC governance controls from 32 weeks failing (195 GRC issues, 92% worst) to a program-record 9 clean weeks.
- Defined AI Peer Review direction and evaluation framework for LLM code review: 5% false-positive target, 30% cycle-time and 40% defect-reduction goals.
Frinks.AI
Technical Product Manager
Bangalore · May 2024 – Nov 2025
- Led rapid development of a flagship AI product, delivering MVP in 1.5 months and reducing time-to-market by 50%, with increased user adoption.
- Orchestrated product launch: cloud deployment, market positioning, user acquisition and pricing, which drove 5 new customers.
- Championed SOC 2, ISO 27001 and GDPR work, strengthening product security and unlocking access to new markets.
- Directed the company website overhaul: +40% user engagement, +25% lead generation.
- Product success was a key factor in the company securing $5.4M in Pre-Series A funding in 2025.
CloudFrame Inc
Associate Technical Product Manager
Bangalore · Nov 2022 – Apr 2024
- Conceptualized and launched an internal license lifecycle management application, reducing revenue leakage by 15% and customer churn by 20%.
- Implemented a new release cycle and documentation process, reducing reported issues during POCs by 60%.
- Developed and executed short- and long-term product roadmaps, increasing product adoption by 30%.
CGI Inc
Senior Software Engineer
Bangalore · Sep 2021 – Oct 2022
- Led a cross-functional team of 6 through multiple release cycles, improving on-time delivery by 25%.
- Orchestrated a critical tech-stack upgrade, extending product support by 4 years and reducing annual licensing costs by $100K.
- Managed complete resolution of 950 high-severity XSS vulnerabilities.
- Directed the Log4j migration, completing it 2 weeks ahead of schedule.
CGI Inc
Software Engineer
Bangalore · Jul 2019 – Aug 2021
- Promoted to project lead within 12 months, taking ownership of 6 projects and improving team productivity by 30%.
- Implemented RSA encryption, eliminating credit-card token tampering risk and becoming PCI DSS compliant.
- Delivered a business-critical loyalty program update for corporate customers in 1.5 months, resulting in a 15% increase in customer satisfaction scores.
- Optimized code efficiency, reducing application load time by 40%.
- Indian Institute of Technology Guwahati, Bachelor of Technology, Jul 2015 – Jun 2019
- Masters’ Union School of Business, MasterCamp in Product Management, May 2022 – Aug 2022